store policies
Feel free to send me a message at doufupuff@gmail.com or through the contact form if you have any questions!
I apologise, but there will be no refunds/claims in the case of parcels being lost by the delivery service.
Processing Time
Regular, in-stock items will typically be shipped within 1-3 business days and preorders will be packed and sent out as soon as they reach me. During store updates/reopenings the processing time may increase by 5-10 days depending on the order volume!
Orders placed with preorder items will be shipped after the preorder items have arrived. If you would like your items to be shipped separately, please place them in a separate order, thank you!
Customs and Duties/Taxes
International orders are subjected to taxes based on the country's guidelines. Do look up on them if you're unsure!
The buyer is to be responsible for any taxes imposed on the order due to each country's regulations as well as to shoulder the shipping costs in the case that the parcel gets returned back to me due to incorrect address/failed delivery/non-collection.